About Arden House
Arden House is a residential care home just off the centre of Pickering, within easy reach of the North York Moors and the surrounding countryside. It provides comfortable accommodation and 24-hour care from an experienced team for older people.
The aim is a recognisably ‘domestic’ home with a relaxed atmosphere. Staff talk through every aspect of how each person’s wishes can be supported, from favourite foods to specific medical needs, and agree a personal lifestyle plan with the resident and their family.
Fay Hugill is the Home Manager. Arden House is part of the Lenore family of five care homes in the North East and North Yorkshire.
Good to know
- Family and friends are encouraged to visit. Visitors are welcome between 9am and 7pm, and at other times by arrangement.
- Residents can bring their own personal possessions, and furniture by request.
- Every bedroom has a television point and its own en-suite WC.
- There is parking at the front of the house.
- Religious representatives visit as needed, and Holy Communion is provided monthly for residents who wish to take part.
- Visiting professionals, such as a doctor, optician, chiropodist and hairdresser, come to the home on request.
The care we offer at Arden House
Care at Arden House is shaped around each resident, with practical help, encouragement, companionship and choice.
Residential care in Pickering
For people aged 65 and over. We look at what each resident can do for themselves and where they would like some help, so they keep their independence for as long as possible.
Respite and convalescent care
Short stays for people recovering from an illness or a hospital stay, and for families or unpaid carers who need a break. Subject to availability.
Other support
The home also supports end-of-life care and people with a visual or hearing impairment. [LENORE CARE TO CONFIRM: confirm the care types, including whether the home supports dementia]
Daily life at Arden House
Life here runs at the resident’s own pace. [LENORE CARE TO CONFIRM: a sentence on the home’s activities, from the activities coordinator]
Arts & Crafts
[LENORE CARE TO CONFIRM: what the home offers]
Games & Exercise
[LENORE CARE TO CONFIRM: which games the home runs and how often]
Wildlife
Getting up close with wildlife
Outings
[LENORE CARE TO CONFIRM: regular outings and how residents are supported to go]
Follow Arden House on FacebookPhotos and news from day to day life at the home.
Visit our Facebook page (opens in a new tab)Food and dining at Arden House
he on-site catering team prepares nutritious, freshly cooked food every day, with a choice of meals. Mealtimes can be shared in the comfortable dining area, or residents can eat in their rooms if they prefer.
Dietary needs, snacks and drinks
[LENORE CARE TO CONFIRM: how special diets, allergies and softer or textured foods are catered for, and snacks and drinks]
Rooms and facilities
- Fourteen single rooms, each with its own en-suite WC and a television point, and some with a private adjoining lounge
- A lounge and a dining room, for company or for quiet time
- A garden, and a patio and lawn at the front of the house
- Parking at the front of the house
- A stairlift
- Residents’ internet access
- Close to local shops and public transport
Access and mobility
Arden House has a stairlift. [LENORE CARE TO CONFIRM: whether the home is wheelchair accessible, and wording from the home manager]
Please tell us about any mobility needs before you visit and we will explain how the home can support them.
Meet the team
Fay Hugill, Home Manager
Fay began her career at Arden House after leaving school, gained wider experience elsewhere, and returned over two years ago. She has been the Registered Manager since January 2026 and has more than 25 years’ experience across the care sector.
“[LENORE CARE TO CONFIRM: a short, genuine quote from Fay about what matters in the home]”
Meet the people you will see every day
“Working as a carer at Arden House is so rewarding, seeing what a difference you’re making to the residents and even their families. It makes you aware how good of a job you are doing. Even on the challenging days, which don’t occur very often, you feel very well supported by management and the rest of the team. Training is encouraged and because of this, I have grown in confidence and developed skills since starting at Arden House.”
Leanne McCarthy, Care Assistant since 2023 [LENORE CARE TO CONFIRM: confirm Leanne is happy for her quote and name to be used]
Quality and inspection
Arden House has not yet been rated by the Care Quality Commission.
Fees at Arden House
Fees depend on the level of support someone needs. The manager will give you a written breakdown of what is included and what is not before you decide. We can also explain funding from the local authority and the NHS.
- Residential carefrom £1,150 per week
- Respite carefrom £1,200 per week
Indicative prices. The fee for each person depends on the support they need, and you get it in writing before you decide.
What residents and families say
Real words from people connected with Arden House, shared with their permission. [LENORE CARE TO CONFIRM: check each quote against the original and that permission was given]
From the moment we first visited, we knew this was the right place for Mum. Nestled just south of the beautiful North York Moors, the home feels more like a cosy country retreat than a care facility. The staff have shown genuine warmth, patience, and compassion—not just towards Mum, but to our whole family. She’s no longer just being looked after, she’s truly living again—laughing, engaging with others, and feeling at ease in her surroundings. It’s such a relief to know she’s in safe hands, surrounded by people who treat her with the dignity and kindness she deserves. I honestly couldn’t ask for more.
I was widowed and came to Arden House. Everyone is kind and caring and thoughtful, nothing is too much trouble. The food is great. Absolutely fantastic care. I feel very safe. You just ring the bell and they are here. I love being at Arden House, it’s the best.
I am happy here. The care is wonderful. The food is great. It is a homely environment and I have no desire to go home. I feel very safe knowing I can ring my bell and someone will come. It’s the best thing I ever did coming to Arden House.
Independent ratings
Finding Arden House
Recreation Road
Pickering
North Yorkshire
YO18 7ET
Just off the centre of Pickering, within walking distance of the market place, shops, cafes, hotels and the Kirk Theatre, and within easy reach of the North York Moors.
Get directions to Arden HouseGetting here
By car
There is parking at the front of the house.
By bus
The nearest bus stop is Eastgate Square, a 4 minute walk from the home. It serves these routes.
By train
Pickering station, on the North Yorkshire Moors Railway, is a 10 minute walk. Malton station, for mainline services, can be reached by bus on the 840 Coastliner. [LENORE CARE TO CONFIRM: confirm how to describe the journey to Malton: the railway at Pickering station does not run to Malton]
Questions families ask about Arden House
When can I visit, and can I visit before deciding?
Yes, you can visit before deciding. Please call the home on 01751 473569+44 1751 473569 and arrange a visit directly with them. Our homes are open 24 hours a day. Visitors are welcome between 9am and 7pm. We ask that visits avoid mealtimes, so residents can enjoy their meals in peace. If you would like to visit at another time, just let us know beforehand and we will arrange it.
Do you care for people living with dementia?
[LENORE CARE TO CONFIRM: the Lenore Care website does not mention dementia care for Arden House: confirm what the home can support]
Is Arden House wheelchair accessible?
[LENORE CARE TO CONFIRM: confirm: the home has a stairlift, but wheelchair access is not stated]
What happens when someone moves in?
[LENORE CARE TO CONFIRM: how the home plans a move: for example an assessment before moving in, a care plan agreed with the resident and family, whether a short stay can be a first step, and what to bring]
