About Carntyne
Carntyne Care Home has been in a lovely, peaceful part of the historic town of Hexham since 1990. It supports up to 21 adults, aged 18 to 64 and 65 and over, and provides residential care for people living with dementia, Parkinson’s and frailty.
Every resident has the comfort and privacy of their own en-suite room. Each has a personalised care plan, developed with them and their loved ones, so their wishes are understood and respected: from favourite meals and daily routines to personal interests and any medical needs.
Diane Chrichard is the Home Manager. Carntyne is part of the Lenore family of five care homes in the North East and North Yorkshire.
Good to know
- Family and friends are warmly encouraged to visit. Visitors are welcome between 9am and 7pm, and at other times by arrangement.
- Every bedroom is en-suite, and residents can bring their own furniture, by request.
- Every bedroom has a television point.
- There is visitor parking at the home.
- The home is smoke-free.
- Visiting professionals include a doctor, a district nurse, an optician, a pharmacist, a chiropodist and a hairdresser, on request.
The care we offer at Carntyne
Support at Carntyne is shaped around each resident, with a balance of practical help, encouragement, companionship and choice.
Residential care in Hexham
For people aged 18 to 64 and 65 and over. We look at what each resident can do for themselves and where they would like some help, so they keep their independence for as long as possible.
Dementia care
We care for people living with a range of dementias. Care is adapted to the person, not just the diagnosis.
Alzheimer’s diseaseLewy body dementiaParkinson’s-related dementiaKorsakoff’s syndromeFrontotemporal dementia
Respite and convalescent care
Short stays for people recovering from an illness or a hospital stay, and for families who need a break from caring. Subject to availability.
Daily life at Carntyne
Life should be engaging and full of meaningful moments, so the activity programme is shaped around each resident’s interests, past hobbies and passions.
Cream Teas
A trip to the local tea rooms for Fresh Cream Scones..
Arts & Crafts
Creative arts and crafts are part of the programme.
Games & Visitors
Dominoes are always on the menu, and ‘Pat a Dog’ sessions are also part of the programme
Outings and events
Trips to Hexham Park and bowling add variety, and there is an annual summer fair in the gardens.
Follow Carntyne on FacebookPhotos and news from day to day life at the home.
Visit our Facebook page (opens in a new tab)Food and dining at Carntyne
The cooks prepare wholesome, nourishing, freshly cooked meals every day, with plenty of options to suit all tastes. Many residents enjoy the lively atmosphere of the shared dining areas, and eating in your own room is always an option.
Dietary needs, snacks and drinks
[LENORE CARE TO CONFIRM: how special diets, allergies and softer or textured foods are catered for, and snacks and drinks]
Rooms and facilities
- Nineteen single rooms and one companion room, each with its own en-suite and wet room, for up to 21 residents [LENORE CARE TO CONFIRM: confirm the room numbers]
- A television point in every bedroom, and space for residents to bring their own belongings
- A lounge, a sun lounge, a chapel and a dining room
- Beautiful gardens that residents and their families enjoy, especially in the summer
- A lift and wheelchair access
- Visitor parking
- Smoke-free throughout
Access and mobility
Carntyne has a lift, wheelchair access and en-suite wet rooms. [LENORE CARE TO CONFIRM: wording from the home manager]
Please tell us about any mobility needs before you visit and we will explain how the home can support them.
Meet the team
Diane Chrichard, Home Manager
Diane has been part of the Carntyne team since February 2023 and became manager in November 2023. She has worked in care for over ten years, supporting adults with a wide range of needs.
“[LENORE CARE TO CONFIRM: a short, genuine quote from Diane about what matters in the home]”
Meet the people you will see every day
“I have worked at Carntyne for over thirty years as a housekeeper, and it is a happy, rewarding place to work. Both colleagues and management are supportive at all times, and we all get along. Everyone genuinely cares about the residents and the home.”
Jane, Head Housekeeper since 1994 [LENORE CARE TO CONFIRM: confirm Jane is happy for her quote and name to be used]
Quality and inspection
Carntyne is rated Good overall by the Care Quality Commission, and Good for each of the five questions it asks: whether a service is safe, effective, caring, responsive and well-led. The inspection was in September 2021.
Rating for each question
| Inadequate | Requires improvement | Good | Outstanding | ||
|---|---|---|---|---|---|
| Safe | Good | Good | |||
| Effective | Good | Good | |||
| Caring | Good | Good | |||
| Responsive | Good | Good | |||
| Well-led | Good | Good |
Fees at Carntyne
Fees depend on the level of support someone needs. The manager will give you a written breakdown of what is included and what is not before you decide. We can also explain funding from the local authority and the NHS.
- Residential carefrom £1,200 per week
- Respite carefrom £1,200 per week
Indicative prices. The fee for each person depends on the support they need, and you get it in writing before you decide.
What residents and families say
Real words from people connected with Carntyne, shared with their permission. [LENORE CARE TO CONFIRM: check each quote against the original and that permission was given]
My Mum was very apprehensive about residential care and it took a lot of persuasion to get her to try Carntyne. On arrival she was warmly welcomed and made to feel at home. In less than a week she was settled and was telling everyone how kind and lovely everyone is. The staff are incredibly caring and attentive, there are a wide range of well organised activities and there’s a great range of home cooked food which Mum tells us is very tasty! I can highly recommend Carntyne Care Home.
I find all Carntyne staff kind, and friendly. They are my extended family and they help as much as they can but still maintain my independence and are excellent. The other residents are friendly and we get on really well.I like the arts and crafts and help with seasonal decorating, love the singer coming in and helping with the fundraising alongside my daughters. The food is great and tastes good and we always have freshly prepared menus.I love my little room which I call my penthouse, I have a lovely view of the park and it is very private.
My mum spent the last years of her life at Carntyne and and received exceptional care. This included the very challenging period during COVID and the Carntyne staff became her family during lockdown.My mum was registered blind and in her latter years also suffered from dementia, but the staff dealt with these complex needs admirably. The staff turnover is minimal which meant that the same carers looked after my mum throughout and got to know her very well. They were also quick to spot any deterioration or changes in her health and acted immediately.Carrntyne itself is a lovely house with well appointed rooms, a beautiful garden and is in a great location. We were able to take our mum out in Hexham in her wheelchair to the many tea shops and restaurants and into the park across the road which she thoroughly enjoyed. The Carntyne staff were also willing to take her to mass on a Sunday at the catholic church next door.
My father spent the last year of his life here, was very content and settled and received excellent care. This was no mean feat given the Covid pandemic! The staff were so kind and caring, and did everything they could to enable me to have conversations with Dad through the window, when I was unable to visit in person due to lockdown.I would have no hesitation in recommending them to others and am very grateful for all they did for Dad, in challenging circumstances for everyone. Thank you so much.
Independent ratings
Finding Carntyne
Hencotes Battle Hill Hexham NE46 2EE
A short distance from Hexham town centre, with its shops, tea shops and restaurants. A park is directly across the road, and a Catholic church is next door [LENORE CARE TO CONFIRM: confirm].
Get directions to CarntyneGetting here
By car
There is visitor parking at the home, and paid on-street parking in Beaumont Street.
By bus
A bus stop opposite the home, called Monument Bus Stop, serves these routes.
Questions families ask about Carntyne
When can I visit, and can I visit before deciding?
Yes, you can visit before deciding. Please call the home on 01434 600 195+44 1434 600 195 and arrange a visit directly with them. Our homes are open 24 hours a day. Visitors are welcome between 9am and 7pm. We ask that visits avoid mealtimes, so residents can enjoy their meals in peace. If you would like to visit at another time, just let us know beforehand and we will arrange it.
Do you care for people living with dementia?
Yes. Carntyne cares for people living with dementia. That includes Alzheimer’s disease, Lewy body dementia, Parkinson’s-related dementia, Korsakoff’s syndrome and frontal lobe dementia. Care is adapted to the person, not just their diagnosis.
Do you care for people under 65?
Yes. Carntyne welcomes adults aged 18 to 64 as well as people aged 65 and over. [LENORE CARE TO CONFIRM: conditions or needs the home can support for younger adults]
Is Carntyne wheelchair accessible?
The home has a lift, wheelchair access and en-suite wet rooms. [LENORE CARE TO CONFIRM: confirm details with the home]
What happens when someone moves in?
[LENORE CARE TO CONFIRM: how the home plans a move: for example an assessment before moving in, a care plan agreed with the resident and family, whether a short stay can be a first step, and what to bring]
