A family-run group of five residential care homes
Lenore Care is a family-run group of five residential care homes across North East England and North Yorkshire. Our story is one of steady growth, local relationships and a commitment to preserving the individual character of every home that joins us.
[LENORE CARE TO CONFIRM: photo of Grace and Jack Jenkinson, or of residents and staff at one of our homes, with consent]
How our group has grown
The wider family care story began before the current residential group was formed. Jack and Grace Jenkinson took over the family business in 2019, before expanding into residential care for older people from 2021 onwards. The original Lenore Care Home supports a different specialist adult rehabilitation service and is separate from the five residential homes featured on this website.
- 2019Jack and Grace Jenkinson take over the family business.
- August 2021Kendal House, Whitley Bay joins Lenore Care and marks the beginning of residential care for older people. The small, friendly Whitley Bay home became the foundation of the five-home residential group we operate today.
- February 2024Carntyne, Hexham becomes part of the group, an important step in our growth across Northumberland. The established Hexham home kept the familiar character and close-knit approach valued by residents and families.
- April 2024Melbury House, Seaham joins, continuing our expansion into County Durham. The long-established Seaham home brought an experienced team and strong local identity, both of which remain an important part of the home today.
- May 2025Birch Hill, Norham becomes the latest Northumberland home to join the group. Our focus has been to support its experienced team, protect the culture residents and families value, and invest in its continued success.
- 2025Arden House, Pickering takes Lenore Care into North Yorkshire. After almost four decades of family ownership, the home brought another small, homely residential setting with strong roots in its local community.
Our approach is not to make every home look or feel the same. Each has its own history, team and community. When a home joins Lenore Care, our focus is to understand what already works well, support the people who make it successful and invest where we can make things even better.
[LENORE CARE TO CONFIRM: photo of Jack and Grace Jenkinson]
A welcome from our directors
We understand that each resident is unique, with their own stories, preferences and aspirations. That is why we are committed to personalised care that respects individual dignity and promotes wellbeing.
We are more than just a care home. We are a community where compassion, dedication and creativity thrive, and our team are passionate care professionals who are committed to making a difference in residents’ lives.
Care meets compassion, and every moment matters.
Jack and Grace Jenkinson, Directors
What we believe in
Personalised care
A care plan for each resident, based on their needs, preferences and life story.
Community and connection
Homes that feel like communities, with friendships and a sense of belonging for residents, families and staff.
Respect and dignity
Every resident is treated with respect and made to feel valued.
Excellence in care
High standards in medical and emotional support, safety and comfort, with ongoing training for staff.
Wellbeing for all
We believe looking after our staff’s wellbeing supports the quality of care residents receive.
A homely atmosphere
Smaller, cosy homes that feel like a family setting.
Our care mission
We are dedicated to supporting people to lead a fulfilled life through:
- valuing the uniqueness and feelings of each individual, and supporting their independence and relationships
- creating a safe, comfortable home from home, where fun and laughter go hand in hand
- providing dedicated staff with experience and understanding of the needs of the people we support, including people living with dementia
What you can expect
Small, independent homes
Fewer residents in each home, so staff have time for individual attention.
Visiting professionals
Visiting professionals such as a doctor, optician, chiropodist and hairdresser attend on request.
Training is encouraged
Staff are supported to keep their skills up to date, including dementia care.
Family and friends welcome
Families and friends are encouraged to visit and to become part of the home’s extended family.
Our five homes
Each home has its own manager, its own team and its own direct number. To arrange a visit, call the home and speak to them directly.
In our teams’ words
“I have worked at Carntyne for over thirty years as a housekeeper, and it is a happy, rewarding place to work.”Jane, Head Housekeeper at Carntyne since 1994
“Training is encouraged and because of this, I have grown in confidence and developed skills since starting at Arden House.”Leanne McCarthy, Care Assistant at Arden House since 2023
Our head office team
Our head office team gives guidance, support and oversight across all our homes, from finance and payroll to compliance and operations, so each home can focus on person-centred care.
Ashley Wright
Regional Manager
Part of the Lenore Care family since 2014, with a degree in Public Health and over 10 years in care. Leads quality, governance and person-centred care across the homes.
Nicky Angus
Finance Manager
Leads the finance and accounts team from Whitley Bay. Jack’s auntie, and part of the family behind Lenore Care.
Shirley Macintosh
Payroll and HR
The most recent member of the head office team, looking after payroll and supporting HR across Lenore Care.
Susan Marshall
Accounting
Processes customer and supplier invoices, supporting timely billing and payments.
Bibi Chambers
Administration
Provides administrative support, managing records and correspondence.
Would you like to join us?
We are always looking for kind, dedicated people, whether you are new to care or experienced.
For suppliers, press and business enquiries, please call head office on (0191) 300 7256. If you have an enquiry about our care services, please call the home directly.