About Kendal House
Kendal House is a small, friendly care home on Park Avenue in Whitley Bay, close to the seaside and the local shops. It cares for up to 21 adults over the age of 65, including people living with dementia, and offers short stays for people who are recovering from an illness or a hospital stay, or whose family carers need a break.
Because the home is small, the team gets to know each resident well. Care is planned around the person, not their diagnosis: what they can do for themselves, where they would like some help, and what matters to them in their day. We adapt the way we work to each person’s needs and beliefs, and agree a personal lifestyle plan with the resident and their family.
Joanne Barker is the Home Manager. Kendal House is part of the Lenore family of five care homes in the North East and North Yorkshire.
Good to know
- Family and friends are encouraged to visit, and you can book a visit through our website or by phone. Visitors are welcome between 9am and 7pm, and at other times by arrangement.
- Residents can bring their own personal possessions and furniture, by request.
- Every bedroom has a television point.
- Respite care is available subject to availability, with no fixed maximum stay.
- Kendal House is not suitable for someone who relies on a wheelchair to move around inside the home. Please tell us about any mobility needs before you visit.
- The home is smoke-free.
- Visiting professionals, such as a doctor, optician, chiropodist and hairdresser, come to the home on request.
Room available at Kendal House
Cosy First-Floor Room
This cosy single room is on the first floor, close to the lift, with a window overlooking Park Avenue.
The room includes:
– A single divan bed
– An easy chair
– A wardrobe and chest of drawers
– A private washbasin
As one of our smaller rooms, it would best suit a more independently mobile resident who enjoys spending time in the shared lounges, socialising and joining in with activities, with a comfortable private space for rest and sleep.
Residents are welcome to add photographs, ornaments and familiar belongings to make the room feel like home.
The care we offer at Kendal House
Support is shaped around each resident, with a balance of practical help, encouragement, companionship and choice.
Residential care in Whitley Bay
For people aged 65 and over. We look at what each resident can do for themselves and where they would like some help, so they keep their independence for as long as possible.
Dementia care
We care for people living with a range of dementias. Care is adapted to the person, not just the diagnosis.
Alzheimer’s diseaseLewy body dementiaParkinson’s-related dementiaKorsakoff’s syndromeFrontotemporal dementia
Respite and convalescent care
Short stays for people recovering from an illness or a hospital stay, and for families who need a break from caring. Subject to availability.
Daily life at Kendal House
Life here runs at the resident’s own pace. There are group activities for people who enjoy company, and quieter interests for those who prefer them.
Arts & Crafts
Making things together is part of the weekly programme, and residents can join in at whatever level suits them
Games & Exercise
Exercise classes and paying games are part of the weekly programme.
Gardening
Planting spring bulbs at Kendal House, in our courtyard garden.
Live Music
Singers and local school children visit the home to perform concerts. Residents can listen, sing along or simply enjoy the atmosphere. Just don't let the manager join in!
Outings
Outings along the seafront are part of the programme, including trips out for fish and chips.
Seasonal Events
It's important that we continue to celebrate those special times of year, inviting family and friends to join our residents.
Follow Kendal House on FacebookPhotos and news from day to day life at the home.
Visit our Facebook page (opens in a new tab)Food and dining at Kendal House
The on-site catering team prepares nutritious, freshly cooked food every day, with a choice of meals. Mealtimes are sociable, and most residents choose to eat together, but eating in your own room is always an option.
Breakfast is a hot choice of bacon, eggs cooked to your liking, mushrooms, grilled tomatoes and beans, or something lighter such as cereal, toast or warm crumpets. Lunch offers a choice of two main dishes and a pudding. Tea is lighter, with soup, sandwiches or toasties and cake, followed by a light supper. The winter menu runs on a four-week cycle, so there is variety through the month.
Dietary needs, snacks and drinks
Hot and cold drinks are available throughout the day: tea, coffee, hot chocolate, fruit juices, squash and lemonade.[LENORE CARE TO CONFIRM: how special diets, allergies and softer or textured foods are catered for]
Rooms and facilities
- Twenty-one private bedrooms, each with a washbasin [LENORE CARE TO CONFIRM: confirm every bedroom has a washbasin] and a television point. Some bedrooms have an en-suite bathroom
- Sitting rooms, a conservatory and a dining room, for company or for quiet time
- Gardens with some lawn and seating at the front, and an enclosed courtyard at the rear
- A lift between floors, and a stairlift
- Close to the seafront, local shops and public transport
- Smoke-free throughout
Access and mobility
Kendal House is a Victorian terrace. There is a lift between floors, and a stairlift. The home can support limited wheelchair use, mainly for getting to and from the home. Kendal House is not suitable for someone who relies on a wheelchair to move around inside the home.
We tell you this plainly so you can decide whether the home will suit you or your relative. Please tell us about any mobility needs before you visit, and we will explain how we can support them.
Meet the team
Joanne Barker, Home Manager
Joanne has worked in care for over 11 years and joined Lenore Care in 2023 as manager of Kendal House. Her experience covers older people, dementia and end-of-life care.
“At Lenore, we promise to provide the highest quality of care and support, making your time with us as comfortable and enjoyable as possible.”
Meet the people you will see every day
[LENORE CARE TO CONFIRM: names, roles and a line from the cook, activities coordinator and a senior carer, with consent for names and photos]
Visiting professionals, such as a doctor, optician, chiropodist and hairdresser, come to the home on request.
Quality and inspection
Kendal House is rated Good overall by the Care Quality Commission, and Good for each of the five questions it asks: whether a service is safe, effective, caring, responsive and well-led. The inspection was in August 2022.
Rating for each question
| Inadequate | Requires improvement | Good | Outstanding | ||
|---|---|---|---|---|---|
| Safe | Good | Good | |||
| Effective | Good | Good | |||
| Caring | Good | Good | |||
| Responsive | Good | Good | |||
| Well-led | Good | Good |
Fees at Kendal House
Fees depend on the level of support someone needs. The manager will give you a written breakdown of what is included and what is not before you decide. We can also explain funding from the local authority and the NHS.
- Residential carefrom £1,200 per week
- Respite carefrom £1,200 per week
Indicative prices. The fee for each person depends on the support they need, and you get it in writing before you decide.
What residents and families say
Real words from people connected with Kendal House, shared with their permission.
All the staff I have had anything to do with have been just lovely. I feel that I can talk to anyone and share any concerns or thoughts regarding my dad’s care. The residents get offered a variety of food options, and my dad certainly appears to enjoy his meals. Staff are at all times compassionate, caring, and respectful. This is the reason I no longer worry about my dad. I know he is going to be cared for by all the staff in a dignified and respectful manner.The activity coordinator is a pleasure to watch. The residents are obviously very fond of her, and even if they are not keen, they give all the activities a try. She has bags of energy, enthusiasm and dedication for her role.
The communal part of this repurposed Victorian terrace is arranged to be open plan but with separate areas for dining, TV, and talking with visitors, so it feels like home. The staff are excellent; always plenty of them around interacting with residents. They are a splendid team; cheerful, friendly, and alert to their changes in needs and moods. I am particularly pleased with the way they have dealt with my sister-in-law’s health problems. She is warm, content, well-fed, cared for, and safe.
When we first realised that Mam could no longer manage and needed extra care it was quite a challenge choosing where she would go, however once we saw Kendal House and visited the decision was made! The home was welcoming and I could see that the residents were happy – mam moved in a few days later.As mam's dementia advanced I saw how the staff responded and cared for her. All of this care and love escalated and as mam reached the ‘end of life’ stage there was nowhere else I wanted mam to be.
When I first found out I was moving into Kendal House I was very apprehensive because I thought I was going to be staying with my husband.
A few months have passed now and I feel I am settling in very well, the staff are very friendly and helpful and make me feel at ease.
I have made a few good friends and find I can join in with conversations and activities as I would at home.
I am very content.
I love it here, everyone is so friendly, the staff are marvellous. I love my bubble baths!
It is a very nice place here with pleasant people who are all well behaved and lots of fun… (laughing)
Thank you for asking!
I have been at Kendal House for over a year now and have got to know most of the residents. Most people are friendly and the staff are helpful and ready to assist when necessary.
Living here is handy for shopping in Whitley Bay when we can go out. It is also handy for people to visit.
Independent ratings
Finding Kendal House
27-29 Park Avenue
Whitley Bay
NE26 1DP
The sea front, promenade, shops, cinema, restaurants and pubs are all within a few minutes’ walk.
Get directions to Kendal HouseGetting here
By car
Paid on-street parking is available outside and opposite the home, and in the adjoining side streets. There is no drop-off point or accessible parking bay, but you can pull up outside briefly to drop off or collect a resident.
By bus
A bus stop just up the street serves these routes.
Questions families ask about Kendal House
When can I visit, and can I visit before deciding?
Yes, you can visit before deciding. Please call the home on 0191 297 0093+44 191 297 0093 and arrange a visit directly with them. Our homes are open 24 hours a day. Visitors are welcome between 9am and 7pm. We ask that visits avoid mealtimes, so residents can enjoy their meals in peace. If you would like to visit at another time, just let us know beforehand and we will arrange it.
Do you care for people living with dementia?
Yes. Kendal House cares for people living with dementia. That includes Alzheimer’s disease, Lewy body dementia, Parkinson’s-related dementia, Korsakoff’s syndrome and frontotemporal dementia. Care is adapted to the person, not just their diagnosis.
Is Kendal House wheelchair accessible?
No, not for moving around inside the home. Kendal House is not suitable for someone who relies on a wheelchair to move around inside the home. It can support limited wheelchair use, mainly for getting to and from the home, for example for outings and appointments. There is a lift between floors, and a stairlift. If you or your relative use a wheelchair, please talk to the manager before visiting so we can explain what is possible. [LENORE CARE TO CONFIRM: confirm that Birch Hill, Carntyne and Melbury House are fully accessible before naming them here]
What happens when someone moves in?
[LENORE CARE TO CONFIRM: how the home plans a move: for example an assessment before moving in, a care plan agreed with the resident and family, whether a short stay can be a first step, and what to bring]
